Frequently asked questions
Your satisfaction is our top priority, and we, Solvero Limited are here to address any questions or concerns you may have.
Solvero Limited takes great delight in sharing our commitment to providing you with the finest produce, which stems from the exceptional agricultural heritage of the Republic of Moldova. We exclusively source our fruits from this land, known for its rich, fertile soil and favorable climate, actively ensuring that every product we offer embodies the exceptional quality and taste that Moldova is known for. Through our partnerships with trusted growers and suppliers in this region, who possess extensive experience, knowledge, and unwavering dedication, you can trust that when you choose Solvero Limited, you are experiencing the bountiful harvest of a truly remarkable place.
Solvero Limited collaborates closely with dedicated growers who employ sustainable farming practices and meticulous attention to detail in cultivating the fruits. These growers actively ensure that the fruits are grown in an optimal environment, laying the foundation for exceptional quality. During the pre-harvest phase, they carefully monitor soil quality and nutrition to create the ideal conditions for the fruits to thrive. Skilled workers selectively handpick the fruits at the peak of ripeness throughout the harvest process, ensuring that only the finest specimens are chosen. After harvest, the dedicated growers employ advanced post-harvest techniques to preserve the fruits’ optimal quality. They meticulously control temperature and humidity levels, ensuring that the fruits retain their natural flavors, textures, and nutritional value. This unwavering commitment to preserving quality is a testament to their dedication to delivering exceptional products.
Through this comprehensive and rigorous process, from pre-harvest to post-harvest, we guarantee that every fruit we deliver embodies the highest quality standards. This ensures that our customers enjoy an unparalleled experience, savoring fruits that have undergone an entire process dedicated to excellence.
At our wholesale online store, Solvero Limited prioritizes compliance with UK regulations when importing fruits and vegetables from Moldova to England. We work closely with regulatory authorities to stay updated on food safety requirements and obtain necessary documentation, including phytosanitary certificates. Our meticulous handling of import documentation ensures compliance with UK customs requirements, including those related to food safety. We work with producers who have Global GAP certification, demonstrating adherence to internationally recognized standards for good agricultural practices. This commitment guarantees the safety, sustainability, and responsible production of our products, aligning with UK regulations. We address specific concerns by consulting with food safety experts and obtaining information from producers. For inquiries or specific requirements regarding food safety and UK regulations, please contact us.
Our products and business hold several significant certifications and accreditations to ensure quality and compliance. These include certifications such as GAP (Good Agricultural Practices), GRASP (GlobalGAP Risk Assessment on Social Practice), HACCP (Hazard Analysis and Critical Control Points), and Phyto Sanitary certifications. Additionally, we possess Certificates of Conformity, which verify that our products meet specific quality and regulatory requirements. These certifications demonstrate our commitment to safe and sustainable practices, social responsibility, food safety management, and adherence to industry standards.
Solvero Limited prioritizes freshness and quality by partnering with experienced transportation and logistics companies. They specialize in handling perishable goods, including fruits, and utilize refrigerated vehicles to maintain optimal conditions. We also actively conduct thorough inspections and sorting, ensuring that only the highest quality fruits are selected for delivery. These measures guarantee that our fruits remain fresh and of the highest quality throughout the storage and transportation process.
Orders & Delivery
Simplifying Your Transactions
To place an order, simply browse our selection of fruits, select the desired quantity (minimum quantity per variety order applies), and add them to your cart. Proceed to checkout, provide the necessary information, and complete your purchase. Please note that separate shipping costs per kilogram will be applied.
Solvero Limited sincerely appreciates your inquiry and the interest you have shown in our products. We carefully considered and implemented a minimum quantity per order for each variety of fruits with the aim of optimizing transportation costs, while maintaining the utmost quality that our esteemed customers deserve. By consolidating orders into larger shipments, we can effectively manage expenses. We value your support as we strive to provide you with the best value possible.
During the process of preparing the order and all the stages prior to the products leaving for Moldovan customs, it might be possible to make certain changes. However, it is crucial to discuss any modifications as soon as possible to ensure timely processing and to avoid potential delays in the entire shipment.
We are fully committed to accommodating adjustments to the order quantity, whether it be an increase or decrease, until and during the order processing phase. Please take note that there is still a minimum order requirement of 500 kg per variety. In the event of a quantity adjustment, the shipment costs associated with the order will be recalculated accordingly, based on the revised quantity in kilograms.
Our approach prioritizes maintaining a high level of professionalism in handling such requests.
Once an order has entered the processing stage, it is generally not possible to cancel the order or initiate a refund. We recommend reviewing your order carefully before finalizing it to avoid any issues. If you have any concerns, please reach out to us for assistance. We strive to provide the best possible service and will do our best to address your concerns within our policies and procedures.
We are fully committed to upholding the Consumer Rights Act 2015 and ensuring compliance with applicable legal and food safety requirements. To ensure the highest quality of our products, our rigorous inspection process guarantees that all fruits undergo thorough scrutiny prior to shipment. As a result, we do not accept returns. We kindly request that you inspect the goods upon delivery and report any concerns as soon as possible so that we can address them promptly and ensure your satisfaction. We handle all requests in accordance with relevant laws and regulations, prioritizing fairness and equity. Your satisfaction is our utmost priority, and we strive to address any issues promptly and professionally.
Our priority is to maintain transparency and efficiency throughout our delivery process. On average, our deliveries may take between 2-3 weeks. This timeframe encompasses the necessary steps of order collection, transportation, logistics, and customs clearance.
Once we confirm your order, we collaborate closely with reputable shipping services to ensure the secure transit of your items from Moldova to England. While we cannot provide an exact delivery date, we assure you that we are committed to keeping you well-informed about the progress of your order.
Throughout the entire delivery journey, we meticulously monitor each stage and swiftly address any unforeseen circumstances that may arise. We sincerely appreciate your understanding and patience as we diligently work towards delivering your order to you in the shortest possible time frame.
We truly appreciate your interest in our products. As a new business, we have made the decision to initially focus our shipping operations exclusively on England and Wales. The long distance from Moldova and transportation costs have led us to carefully consider delivering our fresh produce. Solvero Limited concentrates on serving England and Wales to ensure customers receive high-quality fruits promptly.
We sincerely apologize for any inconvenience this may cause. We value your support and are actively exploring opportunities to expand our shipping capabilities across the UK. Your understanding and patience are greatly appreciated.
We exclusively offer a reliable and efficient road shipping service using our specialized refrigerated vehicles designed for transporting fresh fruits. Our vehicles are equipped to maintain optimal temperature and humidity levels, ensuring the safe and timely delivery of our produce.
Solvero Limited commits to professionalism, honesty, and handling your orders with utmost care and attention to quality during shipping.